Builder Ordering Information and Policies
American Express, Discover,
MasterCard, Visa, and PayPal. To place
an order, simply use our secure
shopping cart. Sales tax is not
charged except for items sent to Virginia residents.
Items that are not
customized are usually shipped within
2 days, but please allow up to 1-2
weeks for your order to arrive.
Custom items and large quantities will
usually take between 2 to 8 weeks.
The site will usually indicate if an
item is out of stock, but if after the
order is placed, we determine it is
out of stock, we will let you know the
item is on backorder, an estimated
shipping date, and offer you a refund,
if you desire.
NOTE: We use the
PayPal payment processing engine – but
you DO NOT need to have or create a
PayPal account to place an order.
On the Shopping Cart page, simply
select “Pay with debit card or credit
and you will be prompted to enter your
credit card information. We use
PayPal for our payment processing to
provide you with that extra
assurance your credit card
information is always kept safe - we
do not store, or even have access to
your credit card information.
of our products are special order,
your credit card will be charged at
the time that you place your order. In
order to clarify any confusion, this
is because we place orders with the
manufacturers on your behalf.
We use ground
shipping provided by USPS, FedEx, UPS, or
for large items - freight companies.
For very large items, the shipping
company will provide curb-side drop off.
If you want to have a different
delivery option for these large items,
please let us know.
There is a $9.99 flat-rate shipping
charge for orders below $100. NOTE:
Our free & flat-rate shipping policy applies to
shipping to the lower 48 states, please contact us for the additional
shipping charges to other areas.
Also, certain items do not include
free shipping due to their
size/weight. Please be sure to
always provide us a correct shipping address
(which is not a PO Box) - any shipping
charges that Cinemabuilder pays on
your behalf and/or with you order will
not be refunded for shipments that are
not delivered. Also, any
shipment redirects will incur